There are numerous products and consultancies out there promising to re-engineer your business, liberate your creativity and super-charge your performance.

But most fail because they are just too difficult to implement, and harder still to measure. The results are disappointing, patchy and costly.

Scores on the Board™ is different. It uses proven, straightforward techniques to deliver genuine, measurable performance.

Scores on the Board™ has an established track record, with a global customer base including professionals, entrepreneurs, and executives and managers in Fortune 500 corporations.

Easy to Implement and Focused

The key to Scores on the Board™ is its simple elegance. Rather than design from scratch a process for each client, Scores on the Board™ is a ready-to-use or turn-key system which focuses on the drivers of the main performance areas to be found in all businesses:

• Staff morale, engagement, retention and productivity
• Customer experience, satisfaction and loyalty
• Process productivity and overall costs to sell and serve customers; and
• Sales productivity and results

How Does Scores on the Board™ Work?

The Scores on the Board™ system provides a suite of tools, processes and strategies to assist managers and owners to proactively improve their team's performance and effectively measure customer reactions. Clients follow a proven pathway:

	Step 1.	Identify priority performance areas; assess scope for improvement (usually dramatic!); and calculate potential financial return
	Step 2.	Agree target return on investment and timeframes
	Step 3.	Uncover performance drivers and levers
	Step 4.	Customise Scores on the Board™ system to achieve target improvements
	Step 5.	Conduct staff briefing workshop and launch the System
	Step 6.	Provide online mentoring and additional System operation and management development resources
	Step 7.	Provide Personal Coaching if required
	Step 8.	Review results against targets

Results Delivered

Since its launch in 2000, Scores on the Board™ has had a profound impact:

• Created in excess of $200m of additional business value for customers
• 1,500 managers have implemented system, leading 25,000 staff
• Facilitated practical business improvement feedback from over 10 million customers
• Reduced staff absenteeism and attrition by up to 15%
• Increased staff engagement and productivity by up to 10%
• Increased customer satisfaction and retention by up to 10%

Additional Benefits:

Scope:
Powers the performance improvement and professional development of sales, service, management and executive staff in industries that include financial services, retailing, media, professional services, technology and education.

Measurement:
Performance improvement and professional development is measured by a combination of systems which include printed and online feedback tools.

Ongoing support:
Exclusive online access to Scores on the Board™ Member Resources which includes additional support tools and the latest resources and best practice research for maximising success in the world of business.

Customised service:
Delivered by Licensed Consultants who are accredited to conduct workshops, System customization and, if required, on-going personal coaching for managers and executives.