What is Coaching ?

Sales/ Service Coaching Modules Goal Setting Effective Thinking Skills Understanding Buyer Behaviour Listening and Questioning Skills Selling Benefits Handling Objections Closing for Commitment Negotiation Skills Strategic Self Planning Handling Difficult Customers Telephone Selling Time Management Stress Management

TEAM COACHING

High Performing Teams in a high performing culture is imperative in the current market place. Team coaching can benefit everyone involved – the business, customers, managers and individual team members. Building effective teams within businesses can differentiate from one company to another. As team members become more self- directing and goal oriented, companies can improve quality and productivity and build stronger and more lasting relationships with customers
High Performing Teams solve more complex problems, use greater creativity and have more fun doing so.
 

Team Coaching Modules Based on Team Assessment Committing to a Team Approach Creating a Shared Team Purpose Planning for Team Results Utilising Team Member’s Abilities Communicating Effectively in Teams Resolving Team Conflicts Making Team Meetings Work Making Team Consensus Decisions Solving Team Problems Evaluating Team Performance

Personal Development Coaching

In today’s changing business environment, Managers are becoming increasingly more aware of the need to develop the professional and personal abilities of their staff.

Formal training is important in providing, the necessary technical skills and qualifications, however traditional training methods are costly, and time consuming.

Our Personal and Coaching modules, will enable your staff to master the complex, rapidly changing, demands placed on them by technology, customers, competition and company and self business pressures.


Personal Development Coaching Modules

Effective Thinking Skills Opportunity Thinking Influencing Skills Stress Management Conflict Resolution Negotiation Skills Situational Self Leadership Situational Leadership Creativity and Innovation Skills Learning Skills Counseling Skills Coaching Skills Assertion Skills Change Management Strategic Self Planning Career Planning and Career Management Available on-line, or one-on- one, or small groups.

EXECUTIVE/ MANAGERIAL COACHING

Executive Coaching is a collaborative, individualized relationship between an executive/ manager and a coach, the aims of which are to bring about sustained behavioral change and to balance the executive’s working and personal life.

Executive coaching can involve

• Coaching for Skills

• Coaching for enhanced performance

• Coaching for future development

• Coaching for the Executive’s Agenda

BUSINESS COACHING Business coaching can be a critical activity to support individual and team development and provide new directions in customer satisfaction, productivity and overall organizational effectiveness. We work with you to provide short term and long term assistance as well as training and support your business. We work with you to not only show you how to increase your revenue and profit, but also how to grow your business so that YOU can work less hours in the business and spend more time on your personal goals. We work with you to develop a high performing, customer service, team based, quality organization.

Our Business Improvement Tool Kit includes

• Surviving and Thriving in Tougher Times Program

• Business and Strategic Planning

• Strategic Team Development Profile

• Customer Service Audits

• Performance Management
   

Management Development Coaching Modules Setting Achieving Goals Effective Productivity for Managers Effective Use of Time Setting Priorities Productive Communications Delegation and Team Development Increasing Staff Productivity

Personal Mastery Coaching Tool

The best we have seen. Ideal for Managers, Team Leaders, Project Managers, and Technical People needing to develop understanding of themselves and others.

 Provides valuable information and coaching strategies to:-