As part of our consulting tool-kit, we use audits or surveys to collect information on perceptions and attitudes. These have proven very valuable for teams to understand where they are now, their strengths, opportunities for improvement, and result in actionable action plans.

Wave Innovation Audit

WAVE measures and benchmarks your business capabilities. WAVE delivers measures that matter -knowledge for superior strategic decision making. It helps you get better results from "today's business" and "tomorrow's business". WAVE is a capability assessment and action planning tool that provides your platform for improvement and growth. Answer questions online and get your report instantly. see your strengths and weaknesses in a fresh, practical way see how your company stacks up against others optimise the allocation of funds across your business separate short and long term improvement priorities set priorities, plan action, and track your progress online

Innovation is the most powerful driver of performance and value. If innovation is important to you, WAVE'S unique model gives you the way to master it

WAVE helps you to drive, track and sustain innovation. It's a "balanced scorecard" for innovation. It extends your horizons and helps you build a culture of innovation.

Team Core Skills Audit

Each team member completes the Team Core Skill Audit. A report is generated that identifies the team’s learning and development needs. Based on this assessment and in consultation with the team and team leader, a specific, personally designed tailored training program is developed, using the fully inclusive and adaptable team Skill Builders training modules.
 

Customer Services Audit

The Customer Service Audit is a simple tool to measure a teams customer service performance in the following areas:- quality, responsiveness, innovation, communication and service culture.
The audit measures a gap approach between how customers/ clients perceive the service level and how important that feel that item is to them. Both quantitative and qualitative data is collected. Ideal for internal teams.

Quality of Working Life Audit Quality of working life is the quality of all aspects of working life as perceived by the employees of the organization or team. It refers to a wide range of aspects of living and working in the organization including personal and psychological satisfaction at work. The quality of working life measure reflects the morale, commitment, and psychological well being of the employees at any any given time. Taking collectively, it reflects the quality of working life of the group.

The Team Performance Audit

The Team Performance Audit is an indicator of the team environment of natural work teams. The Team Performance Audit is completed by individual team members, who are after all, in the best position to assess the environment of the team. It measures:- Sense of Unified Vision, Outputs and measures, targets and action plans, Feedback, Training, Team Structure, Major Obstacles, Rewards, Team Morale, and Overall Team Effectiveness plus suggestions.